Contact

We're here to help families set up and use Nearuly with confidence.

Before contacting support
• Note the name of the device and the room where it is installed.
• Check whether the Home Hub and internet connection are online.
• Record the time of the alert or issue.
• Do not remove a safety device from service unless its product instructions advise you to do so.

P0 availability notice
Nearuly is currently in product validation. Final devices, instructions, app automations, market availability and support procedures are still being tested. The Parents Home Safety kits are not yet available for general sale.

Safety
For an immediate danger, fire, suspected gas or carbon-monoxide event, or urgent health concern, leave the affected area when appropriate and contact the relevant local emergency service. Do not rely on Nearuly as a guaranteed emergency-response or medical-monitoring service.

Contact us
Use the form below and include a short description of what happened. Do not send passwords, verification codes, payment-card details or other sensitive account credentials.